BeatO

Terms and Conditions of Use

Chapter I: Introduction, Definitions, and Applicability

1. General

• The domain https://beatoapp.com/ and the mobile application 'BeatOapp' are owned by Health Arx Technologies Private Limited.
• The Website and App enable users to connect with specialists, track fitness, manage diet, order diabetic supplies, and subscribe to health services.
• Use of the Website/App implies agreement to these terms and conditions.

2. Agreement

• Review these terms and the privacy policy at https://beatoapp.com/privacy/ before using the Website/App.
• The Company may modify the Agreement at any time without notice.

3. Applicability of Terms

• 'You'/'User'/'End User' refers to anyone using the Website/App, regardless of registration status.

4. Applicable Laws

• Governed by Indian law, including the Indian Contract Act, 1872, and the Information Technology Act, 2000.

5. Conditions of Use

• Users must be 18 or older. Minors require parental consent.
• Use of the Website/App is under a personal, non-commercial license.

6. Termination

• The Company may suspend or terminate access for violations of the Agreement.

Chapter II: Services, Plans, and Products

7. Services of the Website/App

• Services include account maintenance, use of partnered laboratories and pharmacies, subscription plans, and tele-medicine platform.

8. Features of Plans and Plan-Ins

• Users can subscribe to various plans, including insurance and health services.
• Plans are customizable and subject to specific terms.

9. General BeatO Products Returns Policy

• Items may be eligible for return if damaged, missing parts, or incorrect.

10. Product Refund Policy

• Refunds are available for defective, lost, expired, or canceled orders.

11. Product Cancellation Policy

• Cancellation requests are subject to specific conditions and refund policies.

Chapter III: User Account, Content, and Privacy

12. Registration

• Users must create an account to access certain features.

13. End-User Account

• Users are responsible for maintaining account confidentiality and accuracy of information.

14. Content

• All content on the Website/App is owned by the Company.

15. Privacy Policy

• Use of the Website/App implies consent to data collection as per the Privacy Policy.

Chapter IV: Third Party Relationships

16. Third Party Software Update

• Updates to third-party software may affect Website/App functionality.

17. Third Party Websites

• The Company is not responsible for third-party websites linked from the Website/App.

18. Intermediary Application and Third Party Services

• The Company acts as an intermediary for services provided by third parties.

19. Relationship with Respect to Specific Third-Party Services

• The Company is not liable for services provided by third-party doctors, laboratories, pharmacies, or insurance providers.

20. E-Consultation Services

• E-consultation services are not a substitute for physical consultation.

21. No Doctor-Patient Relationship; Services Not for Emergency Use

• The Services are informational and not a substitute for professional medical advice.

Chapter V: Disclaimers & Liability

22. Disclaimers

• Services are provided "as is" without warranties.

23. Indemnity

• Users agree to indemnify the Company against third-party claims.

24. Limitation of Liability

• The Company's liability is limited to Rs.10,000.

Chapter VI: Grievance Redressal, Jurisdiction, and Miscellaneous

25. Contact Information Grievance Officer

• Contact support at contact@beatoapp.com for grievances.

26. Dispute Settlement and Jurisdiction

• Governed by Indian law, with disputes settled by arbitration in New Delhi.

27. Severability

• If any provision is unenforceable, the remainder of the Agreement remains in effect.

28. Waiver

• No waiver of any provision unless in writing.

29. Miscellaneous

• The Company is not responsible for unauthorized access to data.

30. Cashback Offer

• Cashback of INR 299 is available under specific conditions.

31. Shipping & Delivery Policy

• Shipping is available within India, with specific processing and delivery times.

Shop Products

• Monitoring Devices
• Strips and Accessories
• Ayurveda and Medicines
• Guilt Free Food
• Detox Drinks
• Medicines
• Lab Tests

Blog

• Diabetic Basics
• Diabetes Care & Management
• Diabetes Diet
• Diabetic Lifestyle
• Exercise For Diabetes
• Nutrition
• Tips & Tricks

Quick Links

• Contact Us
• Privacy Policy
• Terms & Conditions
• Care Payment Link

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Additional Information

• Diabetes reversal is possible for Type-2 diabetes or pre-diabetes but is not a cure.
• ISMS Policy
• Quality Policy
• Disclosure of Marketing Expenditure

© 2025 Health Arx Technologies Pvt. Ltd. CIN NO: U74999DL2015PTC284032